SERVICES
ABOUT US SERVICES

AFTER-SALES PROCESSING

Quality is the life of the product. Zhongshan XRD  Shredder Machine  Co., Ltd.(Zhongshan XRD Shredder ). strictly controls the quality system of products. Based on several years’ production and technical experience with a modern quality management system, it establishe a set of management and control systems suitable for shredder manufacturing to ensure the stability and durablity of products.
Clear processes, efficient management and experience, years of unremitting efforts are the key factors for Zhongshan XRD  Shredder Company to gain the market share.
We believe that combining 100% sincerity, carefulness, and patience with ISO international standards constitutes a high-quality brand that can be trusted by our customers.

AFTER-SALE SERVICE

Pls contact us in the following ways
1. You can communicate directly with customer service staff through Email/Whatsapp/Skype [Online Consultation].
2. Via [Online Message] to leave messages, waiting for the feedback from customer service staffs.
3. Through [Free Telephone Consultation], communicating related issues instantly.

PRE-SALE SERVICE

Commitment: One year free warranty.

After-sales telephone: +86-18589023089  Ella


      Zhongshan XRD Shredder Machine Co., Ltd. has a professional and dedicated sales, design and after-sales service team, providing customers with a full range of responsible and reliable service, understanding customers’ exact requirements clearly, discussing with customers and personalizing crushing solutions to ensure our equipment combined perfectly with site layout,then create the maximum value

       Zhongshan XRD Shredder Machine Co., Ltd. provides free operation and maintenance training for customers’ on-site operators. If there any abnormality in the machine, the XRD technical after-sales team will analyze and provide solutions immediately.

       Zhongshan XRD Shredder Machine Co., Ltd. will arrange technicians to arrive at the site to solve the problem as quickly as possible to avoid customer’s losses.


 FAQ

Q1: Are you trading company or manufacturer ?
A: We are factory.
Q2: Can I visit your factory?
A: Yes. Many domestic and international customers visit our factory every year.
Q3: Do you provide free design solution?
A: Yes, the free design solution will be available from us.
Q4. How is the quality of your product?
A: Our products are produced strictly under national and international standards, enjoy CE, ISO certificates, etc. We carry out strict supervision during productionand so as to get high qualified products. All products will be inspected before shipment.
Q5. What is the price of this product?
A:We offer a lower price than the market, and will quote any customer as soon as possible. Some discounts can be applied based on quantity
Q6. What is the minimum order quantity?
A:One set.
Q7. Is it customized?
A:The customized service is available from us according to customer’s requirements.
Q8. What is the voltage?
A:Standard 380V 50HZ three-phase or other voltage according to customer’s requirements
Q9. What is your payment method?
A:30% before production, 70% before shipping by bank transfer. For large amount, we accept L/C .
Q10: How long is your delivery time?
A: Generally 5-10 days for the stock products. 15-20 days if the goods are not in stock, it is according to quantity.
Q11. How long warranty can you provide?
A:Our machine warranty is one year, and all the components we used are stable with long working life. In addition, our technician will providethe after-sale service in client’s factory. All of our engineers have passports.
  • ABOUT US

  • Contact US

    Email:info@shredder-factory.com
    Whatsapp/Skype: +86-186-6621-8467
    Contact: Tony